It's easy! If you are an EXISTING SUBSCRIBER, Please add subscriptions in your subscription Portal by logging in to your account, select Manage My Subscriptions, navigate to the View Your Next Order Page and scrolling down to view all the subscriptions you can add. Just add your desired subscription to have it included in your next shipment. You will be charged when your order bills on the 1st of the month.

We are primarily a subscription business, which means we use subscriber numbers to forecast for ordering. We always order more than we think we will need, but sometimes subscriptions surge and catch up to our order. In our model, anything we have left after subscriptions are filled is sort of a "bonus," and we are happy to make it available to those of you who want something you don't subscribe to. We are doing our best to balance demand with our need not to carry inventory; there isn't room for it, and money that's tied up in inventory can't be spent on designing and making the beautiful things you love.

Most of our kits sell out during Subscriber Early Ordering, before the first of the month. The only way to be certain you'll get something you want is to subscribe. Inserts are usually available well into the month, along with some of the extras from the kit. We recommend you purchase inserts and a few extras to try us out and decide if a subscription is for you.

• Monthly Kits and add-ons are revealed in the Cocoa Daisy store at 8 PM (EST) on the 28th day of each month.
• Between the 29th and the last day of each month, extras of the current release may become available for subscribers to purchase, depending on inventory, by logging into your account. Non-subscribers will instead be able to to view the unboxing video of the current collection.
• Items that are still in stock may be purchased by the general public starting at 12:00 PM (EST) on the first day of each month.

• On the 15th of each month, we send a "Mood Board" email that gives you a sense of the colors and themes of the kits.
• Starting around the 15th, Christine usually posts small peeks of products on her Instagram, as well as our Cocoa Daisy Fans page on Facebook.
• Official sneak peeks go out on the 21st of the month, via email.
• Full reveal of the monthly release will be in the store at 8:00 PM Eastern on the 28th. Purchases cannot be made at that time; subscribers will receive an email on the 29th regarding early ordering. The public can order beginning at 12:00 PM on the 1st.

To find past months' kits, go to Shop > Past Kits and choose the kit you're interested in. There are thumbnails as well so you can see a bit of each month at a glance. For Planner Kits, remember that they will appear the month before they're to be used; for instance, the March planners ship in February.

Once you’ve signed up for a subscription, your kit will be delivered to you automatically until you cancel.

You do not need to order one from the store.

Once you’ve signed up for a subscription, your kit will be delivered to you automatically throughout its duration. You do not need to order another kit from the store.

Your credit card of record (or PayPal account) will be billed on the first day of each month. We typically ship all subscriptions between the 5th and the 12th of each month, with occasional delays due to weekends or holidays. Your order status will change to Shipped and if you click View on that order, you'll find your tracking information. You should receive an email with tracking information once your subscription has shipped; if you don’t have a shipping notice by the 15th, we encourage you to check tracking in your account and let us know if none of this month's orders have a tracking number.

Subscriptions are available between the 3rd and 28th of each month, while supplies last. Occasionally we close a subscription early because we are at capacity for the following month. Click here to see what your first kit would be.

New subscriptions always begin with the following month’s shipment.

Subscription kits bill and are shipped a month in advance. For instance, the first charge for a subscription created in January will take place on the day you subscribe with the March kit. It will ship February 5-12. Your next charge will take place on March 1st and every month thereafter until you cancel.

Our kits are limited-edition by design and available primarily to subscribers. We generally do not restock sold-out kits. Occasionally we have kits left after shipping, so feel free to use the "Join Wait List" button if it is available on our site (you have to choose any options, like holes punched, before the button will show. If there is no button, we will not be getting any more of that item. When the store is re-stocked, those on the wait list will receive an email notification. Being on the wait list is not a guarantee of product; you will still have to visit the store and make the purchase. Purchases cannot be held to ship with the following month's subscriptions.

We generally do not restock other exclusives, due to the quantities in which we must order them. We do occasionally re-release stamps, in which case we will likely hold a pre-order. Sometimes we make the wait list available on items like stamp sets, to help gauge interest in re-issuing them.

If you find that you've missed a kit or a month of planner pages and you want to be sure that doesn't happen again, the best way is to subscribe before subscriptions close on the 28th of the month so that we count your kit in our planning.

Waitlist Q & A

Who can join the wait list?Anyone can join-- you don't have to be a subscriber (unless specifically noted on that product).

What kind of products can I get on the wait list for?While we sometimes have wait lists for subscription openings, they're mostly used for current-month product that we may restock after shipping, or specific things like stamps that we consider re-issuing. In the case of current product, once we restock after subscription shipping, there won't be any further restock. For stamps or other items we are considering reissuing, we use the wait list to determine if there's enough interest for us to order our minimums. If there's no wait list button, we are not planning to restock.

Does joining the wait list mean I'll definitely get the item?It doesn't; sometimes we have many more people on a wait list than we have product available. What it does do is ensure you'll be notified if the product becomes available.

What if it says I have to register to join the list?

You do have to be logged into your account to see the "Join Waitlist" button. If you try logging in and the button still does not show, please try a different browser or device, or clear your cache. (That actually goes for any time a site doesn't seem to be "cooperating;" most sites cache information to make your shopping experience faster, without waiting for every page to load all over again.)

There is no longer a link needed to shop during subscriber early ordering, and no shopping available on the 28th. Instead watch for an email on the 29th announcing that Subscriber Early Ordering is open.

If you do not receive the email, check your spam folder.

To get free shipping during Subscriber Early Ordering, you must be logged into your account and add items through your subscriber portal.

If you shop during Subscriber Early Ordering through the Daisy Store, your free shipping code will not apply and you will have to pay for shipping. Those items will not ship together with your subscriptions.

We operate on a subscription-only model, so if there's something you know you want it makes sense to Subscribe. Anything left after subscriptions are accounted for should be considered a "bonus."

*see terms for information about which subscriptions qualify for free shipping with kits

We do not allow changes between kits. If you have a month to month subscription: follow these steps in this order: first use your subscriber portal to create a new subscription for the Planner Kit with the insert that you prefer and second cancel the existing planner kit. Please note that cancellations will not be allowed outside of the cancellation window (the 3rd-20th by 9:00AM of each month).

Insert changes are only allowed for existing 3 and 6 month subscription inserts. Requests must be made between the 8th through the 14th by 11:59PM Eastern of each month.

• You are allowed only one change transaction per month.
• You can request the change by contacting Customer Service.

Changes to any kits which are Grandfathered with older rates will result in losing the Grandfathered rate and you will be charged the current rate going forward.

Subscriptions do not "expire;" they renew monthly at the same price.

Cancellations must be made between the 3rd and 20th of the month prior by 9AM Eastern Time. Cancellation requests will not be accepted outside of the cancellation window.

To cancel, please log in, then select "Manage My Subscriptions", find the one you wish to cancel and select "Manage This Subscription"

At the bottom of the next page, you will see a link to cancel your subscription.

Selecting the option to "pause" a subscription will not cancel it and it will automatically renew at the end of that timeframe. (we do not recommending using the pause feature if you wish to skip or cancel a subscription).

This link will only be active between 9AM on the 3rd to 9AM on the 20th of each month.

IMPORTANT NOTE: If you are planning to cancel your subscription(s) and then subscribe to another, add the new subscription in your subscriber portal FIRST before cancelling your existing subscription so that you will not lose access to your existing subscriber portal.

Canceling your recurring payments with PayPal will not cancel your subscription with Cocoa Daisy.

You can skip your monthly kit right in your profile between the 3rd-20th of the month by 9:00AM ET. Please note that skipping a kit only defers your next order to the following month. With Prepaid subscriptions, skipping will defer the delivery of your outstanding kits for each month skipped. You will still receive the total amount of kits you have paid for. 

Subscriptions are limited to three individual or consecutive skips/pauses per year.  Skips/Pauses longer than 3 months may be subject to cancellation

If you are an EXISTING SUBSCRIBER, Please add subscriptions in your subscription Portal by logging in to your account, select Manage My Subscriptions, navigate to the View Your Next Order Page and scrolling down to view all the subscriptions you can add. Just add your desired subscription to have it included in your next shipment. You will be charged when your order bills on the 1st of the month.

Do not wait until Reveal on the 28th, as new subscriptions are closed between 9:00AM Eastern on the 28th and 9:00 AM Eastern on the 3rd.

If you are an EXISTING SUBSCRIBER, Please add subscriptions in your subscription Portal to avoid being charged additional shipping.

If you add any additional subscriptions through the Daisy Store via checkout instead of through your portal, you will be charged for your first month and shipping at the time of checkout. We cannot issue any shipping refunds if you did not add subscriptions through your subscriber portal.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express and Paypal.

Returns: We do not allow returns. All sales are final. If your item happens to arrive damaged please notify us with a photo of the damaged product within 10 days of receipt and we will make arrangements to get a new item to you. We do require that the damaged kit be returned to us and we will refund your shipping cost. If that month’s kit is no longer available we will refund the costs of the kit. 

International customers with missing or damaged items, will be given the option to have a replacement sent with their next monthly kit or be issued a refund for the cost of that item.

Refunds:  All sales are final.  Refunds on orders placed by mistake, which have not yet been shipped, may be considered on a case by case basis.  Please contact Customer Service at mailbox@CocoaDaisy.com if you have accidentally placed an order and need to request a refund.  A restocking fee will apply.

We process refunds and other paperwork toward the end of the month. Because of the cyclical nature of our subscription model, it's necessary to process all those requests at once. Please watch for your refund and let us know if it has not appeared in your account by the end of the month. Thanks so much for understanding!

No, all new subscriptions begin with the following month's shipment.

In order to be guaranteed you will get the coming month's kit, new subscriptions must be purchased by the 27th of the month.  Any subscription after the 1st will begin with the next month. 

You can view the terms of your subscription here.

Each exclusive pen with the Daisy on top comes with two refills. to change them, you twist the tip of the pen, as if closing it, and continue twisting until you get the tip loose. Pull out the ink assembly and unscrew the little black cap on the ink cartridge. Then screw in the new refill, and reverse the process. (Note that some refills from other sources may have a white cap, or won't have one at all. If it doesn't have one, pull the ink stick out of the cap you already have, and press the new refill into that cap before replacing in the pen.)

Here's a video to show you how to refill the pen.

The pencil has 1.0 mm lead in the barrel; here's a video to show how the pencil works.

All of our kit contents vary by month. We created some videos that give examples of what is included in each kit here. Each subscription listing gives a list of what always comes in the kit, as well as what may vary from month to month. You can also check out Shop > Past Kits for examples.