Policies, Terms and Conditions
Add On Orders
Skipping a Monthly Kit
Once you’ve signed up for a subscription, your kit will be delivered to you automatically. Your payment method of record will be billed on the last day of each month. The minimum subscription commitment is for three months of kits. All subscriptions continue until cancelled by notifying customer service within the cancellation window. New subscriptions always begin with the following month's shipment; this chart will tell you which will be your first kit. Subscriptions cannot begin with the kits currently in the store, under "Shop."
- Note: If your credit card changes or the expiration date changes, please log in and click Subscriptions > View > Change Payment on each subscription to update it to avoid failed payments and shipping delays.
We ship subscription kits between the 5th and 12th of each month; occasionally holidays will delay that by a day or two. Planner pages and kits are shipped a month ahead; for instance, February pages are shipped in January to make sure you have them in time to use them. You can find a chart toward the bottom of our FAQs. Please note that subscriptions do not earn Daisy Points; there is more detail in our FAQs.
We can only hold subscription kits through the 8th; after that they will be released back to the store for purchase by the public.
On the 28th of each month at 8:00 pm Eastern time, anyone can visit the store ("Shop" in our top menu) to preview of our upcoming kit. While there is no purchasing of the new release on the 28th, Subscribers will receive an email notification of anything added to the store in advance of the product being made available to the general public on the 1st. Depending on availability, some items will not be available until after shipping is complete, mid-month. At a random time on the 29th of the month all subscribers will receive an email announcing that Subscriber Early Ordering is open. You must be logged into your account, and then click "shop" in the top menu and you can shop!
For subscribers from the United States and Canada to a qualifying kit (Main Planner Kit, Traveler's Notebook Memory Keeping Kit, Modern Memory Keeping Kit, Planner Add On, Classified Planner, or Classified Memory Keeping Kit)a FREE shipping coupon will automatically be applied to your order at checkout. If you do not see the header announcing that Subscriber Early Ordering is Open, then your free shipping code will not apply and you will have to pay for shipping. We cannot issue a shipping fee refund if you shopped before the Subscriber Early Ordering period was open.
All orders placed during Subscriber Early Ordering from the 29th through the 1st of each month, will be held to ship with your monthly kits. Orders placed beginning on the 2nd day of each month, will be charged shipping and shipped without your monthly kit. The order status of add on orders placed during Subscriber Early Ordering Period will not update, even though they've shipped together. This is because we only scan the subscription invoice when creating your shipping label.
For all other subscribers paying lower shipping costs and international subscribers (excluding Canada), you can still order but you will be charged shipping at checkout. Your order may or may not ship with your kits, and we can't process refunds for combined shipping due to the resources that would require.
*Please note that Planner inserts, stamps, Washi Trio, Sticker subscription and Dashboards Only subscribers will be able to shop during early ordering but will be charged shipping, since the shipping costs are lower for those subscriptions. Additional items may or may not ship with your subscription kits
Add-ons ordered through the 1st of each month (Eastern) will be held to ship with your monthly kit. Please note that, although we charge a flat rate for subscriptions and will ship additional orders to the United States and Canada for free with your kits (if ordered with the code by the 1st of the month), if the actual shipping cost is more than 25% over the flat fee you will be charged for additional shipping in excess of 25% over the flat rate and the parcel will not be shipped until that amount is paid. The shipping code will be good until the 1st of the month; after the 1st of each month we can no longer guarantee that subscribers' add-on orders and their monthly kit will be shipped together with no additional shipping charges. The free shipping code does NOT apply to your monthly subscriptions, only items to be shipped with those subscriptions. The code cannot be used to ship items to a different address from the one your subscription goes to.
Free shipping coupon does not apply to preorders, binders, tools, 6x12 or 12x12 products, grab bags or Limited Edition Kits. There may be additional shipping charges for very heavy boxes, as outlined in our terms. Valid through 11:59 PM Eastern on September 1st
Communication from Cocoa Daisy:
Please note that email is the primary method of communication from Cocoa Daisy, and you agree to open and read emails. Further, it is your responsibility to be sure Cocoa Daisy has a current, working email address at all times.
Cancellation Policy/end of subscription:
If you wish to cancel your membership (or remove elements of your subscription), you must contact us by using the Customer Service form between the 8th-19th by 11:59PM Eastern Time of the month. If you have not met your minimum commitment, a one-time early cancellation fee of $15 per kit or planner add-on subscription and/or $10 per Classified, sticker subscription, washi trio, paper, stamps, pages, booklet or dashboards subscription will be applied. Subscriptions added as part of a promotion will incur a $45 early cancellation fee.
Otherwise we will automatically renew your subscription month-to-month at the same price until you notify us that you would like to discontinue your subscription.
Do not cancel by canceling your recurring payments with PayPal; this will not end your commitment to Cocoa Daisy. If canceling a PayPal billing agreement, you will need to either provide Cocoa Daisy with another method of payment, or with a cancellation request.
Changing Your Kit Type:
Please limit your changes to one change event* per month; additional changes each month will carry a $2 charge per change event, including switching subscriptions or removing subscriptions by emailing us. Changes must be made between the 8th and the 14th by 11:59PM Eastern of the previous month, at any point in your commitment. Changing your subscription does not re-start your term. There is no early cancellation penalty as long as you retain the same number of subscriptions, even if you change them. There are complete instructions for changing your subscription in the FAQs.
*a single change event can consist of multiple change transactions completed within a few minutes timeframe
Late Payments for Subscriptions:
If your payment fails on the first try, the store will automatically re-try for a few days. You will receive an email with a Pay Now button you can use to update payment; we recommend you go ahead and re-enter the old information if, for instance, you add funds later to your payment method.
We can only hold kits until the 8th of the month; after that they will be released for purchase by the public. If your kits have been released and you haven't met your minimum commitment, it will be extended another month to fulfill your commitment.
Skipping a Monthly Kit:
Kits on a membership plan may not be skipped. Please email us if there are extenuating circumstances and we will handle each request on a case by case basis.
Returns: We do not allow returns. All sales are final. If your item happens to arrive damaged please notify us within 10 days of receipt and we will make arrangements to get a new item to you. We do require that the damaged kit be returned to us and we will refund your shipping cost. If that month’s kit is no longer available we will refund the costs of the kit.
International customers with missing or damaged items, will be given the option to have a replacement sent with their next monthly kit or be issued a refund for the cost of that item.
Refunds: All sales are final. Refunds on orders placed by mistake, which have not yet been shipped, may be considered on a case by case basis. Please contact Customer Service at mailbox@CocoaDaisy.com if you have accidentally placed an order and need to request a refund. A restocking fee will apply.
We ship our kits primarily using UPS Mail Innovations, which is delivered by the US Postal Service and its international partners. The shipping rates are available on our FAQ page under "What are the shipping rates?". Please note that, although we charge a flat rate for subscriptions and will ship add-ons and other orders for free with your kits (if you have a qualifying subscription and your order is placed during the Subscriber Early Ordering period), if the actual shipping cost is more than 25% over the flat fee you will be charged for additional shipping and the parcel will not be shipped until that amount is paid.
For all other subscribers paying lower shipping costs, you will be charged shipping at checkout for add-on orders. Your order may or may not ship with your subscription kits, but we can't process refunds for combined shipping due to the resources that would require.
Cocoa Daisy is not responsible for any Customs, taxes or fees charged by the customer's country or other government.
International packages weighing over 4lbs will require additional shipping charges and the parcel will not be shipped until that amount is paid.
At the time you purchase your subscriptions your invoice will automatically show the full shipping amount for each kit; we will make that adjustment before the first billing date. While the status of your order does not always automatically change to Shipped, you will receive a confirmation email with tracking information.
**Please note: While we wish we could ensure that every package we ship arrives quickly and in perfect condition, sometimes things go wrong in transit. Please contact us within 10 days of receipt if your package arrives damaged or defective to arrange a replacement. If your package has not arrived within 60 days after the last tracking date please contact us for a refund. We cannot be held responsible for lost or stolen packages. Refunds will not be issued if a package has been marked as "delivered" by the shipping company.
Address or Payment Changes:
All payment and address changes must be made before the 29th of the month to apply to that month's subscription. Please log in to enter all address changes under "addresses" in the My Store Account area, linked at the top of the site, making sure to check the box that says “Update the [shipping or billing] used for all of my active subscriptions.” Package forwarding services are not available through our shippers. If you did not update your address by the deadline and your package is returned to our shop, you will be responsible for return shipping and postal collection fees if applicable.
For Cocoa Daisy store orders and Pre Orders, if you have changed your address after an order has been placed, please contact customer service at firstname.lastname@example.org to request the address be changed manually on your order. Address changes will not update automatically on orders which have already been placed and will result in your package being returned to our shop and additional shipping fees will apply.
You may update your credit card details for your subscription in your account by clicking the "Change Payment" button on the subscription. Kits will be held through the 8th of the month; if payment is not made by then the kit will be released and re-sold.
Reproduction and Commercial Use of Product
Payments & Transaction Security:
Encryption of Sensitive Data and Communication
CocoaDaisy.com forces HTTPS for all services using TLS (SSL), including our checkout process, public website and your Cocoa Daisy customer account area. For your convenience, we partner with both Stripe and Paypal to process payments by credit card and/or via PayPal account. Regardless of the payment method you select, no sensitive payment information is handled on the Cocoa Daisy site or stored in the Cocoa Daisy database.
Payment processing via PayPal occurs entirely on PayPal secure servers. The PayPal site platform is both secure and encrypted.
All sensitive data is directly transferred to Stripe without passing through Cocoa Daisy servers, to ensure that payment processing via Stripe is PCI-DSS compliant. All card numbers processed by Stripe are encrypted with AES-256, with decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist.
We are always happy to answer your questions. Just email us at email@example.com.