Frequently Asked Questions

Before contacting us, please browse our FAQ.

Kit Availability

How do I subscribe?

Welcome! You can create a subscription between the 2nd and 27th of the month; it will ship in the following month. Please see this chart  to find out exactly which kit will begin your subscription. (Occasionally some subscriptions close earlier than the 27th, when we’ve reached capacity for the coming month.)

To subscribe, click Subscribe in our top menu and choose the type of kit you prefer. Then review the options and choose the term (1-, 3- or 6-month) and type of kit you want. Click Add to Cart for each, read the terms, and check out; within a few days you’ll receive an email confirmation with information about your subscription. It’s essential to read the terms–they’re not long– to avoid disappointment or unpleasant financial surprises.

Here’s a video to walk you through creating a subscription:

When will the next monthly kit become available?
  • Monthly Kits and add-ons are revealed in the Cocoa Daisy store at 8 PM (EST) on the 28th day of each month.
  • Between the 28th and the last day of each month, extras of the current release may become available for subscribers to purchase between the 28th and the 1st, depending on inventory, by logging into your account
  • Items that are still in stock may be purchased by the general public starting at 11:59 PM (EST) on the first day of each month.
Every time I check, everything is sold out. How can I get these kits?

We are primarily a subscription business, which means we use subscriber numbers to forecast for ordering. We always order more than we think we will need, but sometimes subscriptions surge and catch up to our order. In our model, anything we have left after subscriptions are filled is sort of a “bonus,” and we are happy to make it available to those of you who want something you don’t subscribe to. We are doing our best to balance demand with our need not to carry inventory; there isn’t room for it, and money that’s tied up in inventory can’t be spent on designing and making the beautiful things you love.

Most of our kits sell out during Subscriber Early Ordering, before the first of the month. The only way to be certain you’ll get something you want is to subscribe. Inserts are usually available well into the month, along with some of the extras from the kit. We recommend you purchase inserts and a few extras to try us out and decide if a subscription is for you.

When can I see sneak peeks of the next monthly kit?
  • Official sneak peeks go out on the 21st of the month, via email.
  • On the 15th, we send a “Mood Board” email that gives you a sense of the colors and themes of the kits.
  • Starting around the 15th, Christine usually posts small peeks of products on her Instagram, as well as our Cocoa Daisy Planner Fans and Memory Keeping with Cocoa Daisy pages on Facebook.
  • Full reveal of the monthly release will be in the store at 8:00 PM Eastern on the 28th. Purchases cannot be made at that time; subscribers will receive an email between the 29th and 1st regarding early ordering. The public can order beginning at 12:01 AM on the 1st.

Subscriber Benefits

Why should I subscribe?

Subscribers enjoy a number of extra benefits, including automatic shipment of each month’s kit, first opportunity to purchase items from our store, convenient ordering, special events and more.  We also provide subscribers with exclusive, free cut files and printables that coordinate with each month’s kit. Access to those files is typically in your account by the 15th of the month, under Subscriber Downloads on the left.

 Click here for a summary of how a Cocoa Daisy Subscription works.
When should I expect to receive my monthly kit?
  1. Once you’ve signed up for a subscription, your kit will be delivered to you automatically throughout its duration. You do not need to order another kit from the store.
 
Your credit card of record (or PayPal account) will be billed between the 30th and the 1st each month. We typically ship all subscriptions between the 5th and the 12th of each month. Occasionally shipping is delayed by a day or two due to weekends or holidays. Your order status will not automatically be updated to Shipped because it must be done manually, usually at the end of the month.
 
You will receive an email via UPS with tracking information once your subscription has shipped; if you don’t have a shipping notice by the 13th, we encourage you to contact us at mailbox@cocoadaisy.com to get your tracking information.
If I subscribe do I need to order the kit from the store?
Subscribing to a kit is much like subscribing to a magazine; you don’t need to purchase the kit. Once you’ve signed up for a subscription, your kit will be delivered to you automatically until you cancel (see below for details). Similarly, if a kit is sold out in the store (similar to a magazine being sold out at the newsstand), subscribers will still receive the kit.
Do subscribers pay a discounted rate for each kit?
Subscribers receive discounts with a three-month or six-month subscription. A six-month subscription is $4 less than retail, a three-month is $2 less than retail, and a one-month subscription is the same price as retail.
 

 

If I subscribe now, which will be my first kit?

Subscriptions are available between the 2nd and 27th of each month, while supplies last. Occasionally we close a subscription early because we are at capacity for the following month. Click here to see what your first kit would be.

New subscriptions always begin with the following month’s shipment and charge at the beginning of that month. For Memory Keeping kit subscriptions, a subscription purchased in November will begin with the kit billing on December 1 and shipping in December.

Planner kits and pages bill and are shipped a month in advance. For instance, the first charge for a subscription created in November is on December 1 for the January planners, shipping December 5-12.

Add Ons and Options

Are subscribers given the opportunity to purchase each month’s kit add-ons before they are made available to the general public?

Between the 29th and 1st of each month all subscribers will receive an email announcing that Subscriber Early Ordering is open. You must be logged into your account, and then you can shop! We do not always have extras of subscription kits, but we’ll add what we have to the store in advance of the product being made available to the general public. If you go to the store without logging in, all you’ll see is “Coming Soon” until the kits go on sale to the public on the 1st of the month.

If you subscribe to a kit (any Memory keeping kit, Planner Kit, Planner Add On or either Classified Edition), you’ll see a free shipping code on the first page of the store (click “Shop” in the top menu) when you log in between 9:00 Eastern on the 28th and 11:59 PM on the 1st. Please note that this does not remove shipping charges from your subscription, just from additional items ordered to ship with the subscriptions.

enter the code on the View Cart page:

or click the link on the checkout page:

PLEASE NOTE: If you subscribe to stamps, pages, booklet or dashboards (or some combination of those), you will now have early ordering access. However, due to shipping costs, you will not see the coupon code and you will be charged shipping on your purchases and they may or may not ship with your subscription(s).

Items ordered using the free shipping code through the 1st of each month will be included with your monthly kit. If you are an eligible subscriber, no additional shipping charges are applied except as noted in our FAQs. Beginning on the 2nd day of each month, we can no longer ship the add-on orders and monthly kit together, and shipping will be charged. We cannot give refunds of shipping charges incurred after the 1st or because the free shipping code was not applied.     
What if I don't get a Subscriber Only email with the special link or shipping code for early ordering?

There is no longer a link needed to shop, and no shopping available on the 28th. Instead watch for emails between the 29th and 1st as we add leftover subscription items to the shop. Even then, the code is in the store, not in an email, so if you go to the store and products are available, you can shop and use the code.

If you qualify* for free shipping with your kits, the code will be visible between the 28th & the 1st at the top of the Shop page, from our main menu.

We operate on a subscription-only model, so if there’s something you know you want it makes sense to Subscribe. Anything left after subscriptions are accounted for should be considered a “bonus.” 

*see terms for information about which subscriptions qualify for free shipping with kits

Something I wanted is sold out. Will you be getting more in? (Wait List)

Our kits are limited-edition by design and available primarily to subscribers.. We generally do not restock sold-out kits. Occasionally we have kits left after shipping, so feel free to use the “Join Wait List” button if it is available on our site (you have to choose any options, like holes punched, before the button will show. If there is no button, we will not be getting any more of that item. When the store is re-stocked, everyone on the wait list will receive an email notification. Being on the wait list is not a guarantee of product; you will still have to visit the store and make the purchase. Purchases cannot be held to ship with the following month’s subscriptions.

We generally do not restock other exclusives, due to the quantities in which we must order them. We do occasionally re-release stamps, in which case we will likely hold a pre-order.
 
If you find that you’ve missed a kit or a month of planner pages and you want to be sure that doesn’t happen again, the best way is to subscribe before subscriptions close on the 27th of the month so that we count your kit in our planning.

Policies and Conditions

What are the shipping rates?

Please note that if you have multiple subscriptions we will combine shipping to give you the best/lowest possible rate. For example: If you are a Domestic customer subscribing to both the Memory Keeping: Pocket kit and Planner pages-only subscriptions your shipping would be $8.25. A sticker subscription plus inserts would cost $3.50 to ship in the US. No additional shipping charges are applied unless either noted in the add-on description or if the actual shipping cost is more than 25% over the flat fee; in those cases you will be charged for the difference between 125% of  the rate you paid and actual shipping and the parcel will not be shipped until that amount is paid.

If you are adding a kit to your existing subscription, you will see shipping on the invoice. We will remove that after the fact and send a confirmation email showing the new amount.

If you have any other shipping questions please email us at mailbox@cocoadaisy.com.

Subscription shipping will be through UPS, so you’ll receive a tracking email from UPS. They will then hand the package off to the USPS (or a local postal carrier in other countries) for delivery.  **Please note: While we wish we could ensure that every package we ship arrives quickly and in perfect condition, sometimes things go wrong in transit. Once we send your Cocoa Daisy goodies on their way we can no longer be responsible for delays or damage. You will receive a confirmation email with tracking information; please contact us for assistance if your package goes missing or is damaged.

Kit and/or add on purchase shipping rates are as follows:

 Domestic Flat RateCanada Flat RateInternational Flat Rate
Traveler’s Notebook Memory Keeping Kit$8.25$15.50$30.00
Memory Keeping: Pocket Kit$8.25 $15.50$30.00
A5 Planner Pages Only$3.50$10.00$13.00
Personal Pages or Dori booklets$3.50$5.00$9.00
Washi, Stamps or Sticker Subscriptions$3.50$5.00$9.00
Inserts + washi tape$3.50$6.00$11.50
Planner Add On or Classified editions$8.25$15.50$30.00
Dashboards$3.50$5.00$9.00
Planner Kit$8.25$15.50$$30.00

 

What is your returns policy?

Returns for kits: We do not allow kit returns. All sales are final. If your kit happens to arrive damaged please notify us within 10 days of receipt and we will make arrangements to get a new kit to you. We do require that the damaged kit be returned to us and we will refund your shipping cost. If that month’s kit is no longer available we will credit your account for the following month’s kit. Please note that if you’ve inadvertently ordered the wrong size inserts as part of your kit, email us at mailbox@cocoadaisy.com and we’ll work out an exchange.

Returns for non-kit items:  You may return an item or items in unused, saleable condition for a refund within 30 days of receiving them. Please contact us at mailbox@cocoadaisy.com to alert us of the return, then securely package it back up and ship it back to us. We will refund the cost of the item(s) but we are not able to refund the initial shipping or the return shipping.

I was expecting a refund and I haven't got it yet.

We process refunds and other paperwork toward the end of the month. Because of the cyclical nature of our subscription model, it’s necessary to process all those requests at once. Please watch for your refund and let us know if it has not appeared in your account by the end of the month. Thanks so much for understanding!

If a kit is sold out but I start a subscription, will I get this month's kit?

No; when you create a new subscription you’ll never begin with the kits currently under “Shop” in our store, even if they are not sold out. All new subscriptions begin with the following month’s shipment.

In order to be guaranteed you will get the coming month’s kit, new subscriptions must be purchased by the 27th of the month.  Any subscription after the 1st will begin with the next month. A subscription on February 28 begins with the next kit (March Scrapbook or DITL, April planner); a subscription on March 1 will begin with April Scrapbook or DITL or the May planner.

When your subscription begins with a coming month we aren’t able to extend early ordering/free shipping for the current month, but you will receive access next month to order items and have them shipped free with your kit.

Where can I view the terms of my subscription?

You can view the terms of your subscription here.

Managing Your Subscriptions

Viewing Your Subscription in Your Account - Minimum Term, changes, confirmation email

You can access your subscriptions by logging into your account and clicking Subscriptions on the left. Click View for each subscription that says “Active.” Or, if it simply says “My Subscription,” clicking that will take you directly to your subscription list.

You can see the required term of your subscription and the time active. You can find the Change Subscription link for each subscription, as well as change the address on your subscription or the payment information for that specific subscription (see the separate FAQ topic for address and payment changes). You can also view the confirmation email you received when you subscribed to review that information.

How can I change my subscription to a different kit or planner configuration?

Do not use this method to add kits tin your subscriptions. See topic on adding to your subscriptions instead.

  • Changes from one subscription to another must be made between the 3rd and the 27th* of the month and take effect immediately.
  • Please make only one change transaction per month, Subsequent change events in a month will incur a $2 fee per change event. You can change multiple subscriptions, as long as it’s all at one time.
  • Changing your subscription does not re-start your term. There is no early cancellation penalty as long as you retain the same number of subscriptions for the same or longer term, even if you change them.
  • You cannot change from a longer subscription minimum to a shorter minimum mid-term; if you go to a shorter term after you’ve met your minimum, you’re just paying us more unnecessarily.

Here’s a shortcut video (with sound)–watch to see how to change your subscription. PLEASE NOTE- contrary to the video, you may have to choose a payment method or re-enter payment information.

Or follow these steps to change your subscription:

  1. Log in (click Store Login at top right on desktop, or at the very bottom of the main menu on mobile)
  2. Click My Subscription on the left to be taken directly to your subscription, or if it says Subscriptions click that instead.
  3. If you clicked Subscriptions, Click View next to the subscription that is Active and has a payment method
  4. Find the subscription you want to change and click “Change Subscription.” The Change Subscription link will only be visible between the 3rd & 27th each month.
  5. Scroll through the list and click the name of the subscription you want to switch to
  6. Choose a term; you can’t go from a longer subscription to a shorter subscription before the six months are over
  7. Choose any new extras; do not choose any that you added before, unless you want duplicates
  8. Read the terms (they’re only one page!) and click Yes, then SIgn Up Now
  9. Click View Cart at the top of the next page
  10. Scroll down and click Proceed to Checkout
  11. You should see “downgrade,” ‘upgrade” or “cross grade” next to the amount you’ll pay each month; you will not be charged until the 1st of next month but you will need to choose or re-enter payment information. (It doesn’t matter which of those is showing; don’t worry if it says “upgrade” even though you just switched between planner kits.)
  12. Finally, you’ll be taken to the order confirmation screen, where there’s a link to “View the status of your subscription in your account” if you wish.

You can also follow along on this slide show of images from the process:

NOTE: To remove extras (stickers, washi, notepad, sticky notes) please contact us and choose “Cancellation.” If you find you don’t have a Change Subscription button between the 2nd and 27th or can’t make the changes you need to make, please contact us here and include your name, subscriptions, and desired changes.

 

*all times Eastern

If I change my subscription, when does it take effect?

Changes made in your account take effect with the next billing cycle. Whatever is showing on your subscription on the first of the month is what will ship so, for instance, if you make a change on June 27 (the last day of the month to make changes), you’ll receive that new  configuration in July.

The same rule applies to changes made on June 3; your June shipment will be whatever was on the invoice on June 1, so it will not be the new configuration. The new subscriptions will ship the following month, in July.

How can I cancel my subscription or certain items on my subscription?

Subscriptions do not “expire;” they go month-to-month, at the same price, after the initial commitment period ends. Cancellations must be made between the 3rd and 20th* of the month prior.

Please log in, then click here and use this form to request cancellation of part or all of your subscription. If you have not met your minimum commitment, there are early cancellation fees as outlined in our terms.

You can also access the form by clicking “Customer Service” at the top of your subscription.

When we combine subscriptions with different start dates, we generally note the end of the minimum commitment for those subscriptions:

We will automatically renew your commitment month-to-month at the same price until you notify us that you would like to discontinue your subscription.

Canceling your recurring payments with PayPal will not cancel your subscription with Cocoa Daisy.

*all times Eastern

Do subscriptions end after the initial commitment or auto-renew?

Subscriptions do not “expire;” they go month-to-month, at the same price, after the initial commitment period ends. There is more information in our terms.

How can I add additional kits to my subscriptions?

To add to your subscriptions, simply go to Subscribe in our top menu, choose the category you want, and create a new subscription. We’ll combine them and adjust shipping after the purchase, and send a confirmation email showing the changes.

Do not use the Change Subscription button on your subscription. It is only for switching from one kit to another

Often we cancel an existing subscription and add it to the new one to ensure they bill and ship together. If you see a cancelled subscription that you think should be active, check to see if it’s been combined with another.

*To remove extras (pocket cards, die cuts, planner papers, stickers, washi, notepad, sticky notes) please contact us.

Do not wait until Reveal on the 28th, as new subscriptions are closed between 11:59 PM Eastern on the 27th and 12:00 AM Eastern on the 2nd.

When I try to add an additional kit, it charges me shipping. I thought they were supposed to be combined?

To add to your subscriptions, simply go to Subscribe in our top menu, choose the category you want, and create a new subscription. We’ll combine them and adjust shipping after the purchase, and send a confirmation email showing the changes.

How can I add or remove extras (like pocket cards or stickers) on my subscription?

To remove extras (pocket cards, die cuts, planner papers, stickers, washi, notepad, sticky notes) please email us at mailbox@cocoadaisy.com. Cancellations must be made between the 3rd and the 20th of each month.

You can add Pocket cards from the Memory Keeping: Pocket kit ($11.50) to your subscription by emailing us at mailbox@cocoadaisy.com.

The following items are no longer available to add as extras:

  • Washi tape from planner kit ($3.15)
  • Planner tab sticker sheet from planner kit ($3.15)
  • Date banner sticker sheet from planner kit ($3.15)
  • Die cuts & tabs from planner kit ($4.50)
  • Tab label stickers from planner kit ($2.25)
  • Notepad from planner kit (3.15)
  • Sticky notes from planner kit (3.15)
  • 6 sheets 6×8″ papers from planner kit ($5.00)
  • 10 sheets 6×8″ papers from memory keeping kits ($9.00)

Do not wait until Reveal on the 28th, as extras cannot be removed between 11:59 PM Eastern on the 27th and 12:00 AM Eastern on the 2nd.

How can I update my address, email or payment method on file?

Address Changes
Address changes must be made before the 29th of the month previous (or before you place an order) to take effect with the next shipment. To change your address for future one-time orders, edit your address information under My Account > Addresses on the left.

If you have an active subscription, this video shows how to properly change your address or payment method:

There are two ways to change your address on your existing subscriptions. When changing your default address, you can tick the box that says, “Update the [shipping or billing] used for all of my active subscriptions.”

Or you can click Subscriptions at the left of your Account screen, then View for each active subscription, and click Change Address.

Changing your address in PayPal will have no effect on the address in our store. It must be changed on our site as well.

Email Changes
You can update the email on your account on the same screen as your address, above. However, to change it on your subscription you must email us at mailbox@cocoadaisy.com.

If you need to update the email at which you get marketing emails, please contact us with the old and new email addresses so that we can update that.

Payment Changes
To change the payment associated with your subscription, you must use the Change Payment button on each subscription. Changing your payment method under Payment Methods will not “connect” to your existing subscriptions and may result in a billing failure on the 1st of next month.

Do not click Manage Payment Methods, as that will just take you back to your existing credit cards/PayPal account. Instead, click “Use a new card” or PayPal. Enter your new information and click Change Payment Method at the bottom of the screen.

 

It says one (or more) of my subscriptions were cancelled, but I didn't cancel them.

Sometimes we cancel an existing subscription (or a new one) to combine it with other subscriptions. If one of your subscriptions that should be active says “cancelled” in the store, don’t panic! Check your active subscriptions to see if it’s been combined with those. If not, please contact us.

I forgot to update my payment method. My subscription is on hold. Did I miss out on the this month's subscriptions?

If it is before the 12th of the month you can still get this month’s subscriptions. (Kits will be released back to the store and re-sold after the 12th.)  

We will automatically attempt to process payments eight times, or there are two ways to pay immediately.

Method One: If you still have the email we sent letting you know your payment failed, just click “Pay Now” and enter your new payment information. Do NOT click “Manage Payment Methods.”

Method Two: You can log in, click Subscriptions on the left and then click Pay beside the on-hold subscription(s) and update payment on each subscription.

Do not click “Manage Payment Methods,” and do not update under “Payment Methods” on your account page, as that will not pay for this month’s kits and will not reactivate your subscription(s). Instead, click “use a new card” or “PayPal.”

 

 

Navigating the Cocoa Daisy Store

How can I contact Customer Service?

Our FAQs have the answer to the vast majority of questions, but if you don’t find the answer there (or your inquiry is about a specific order or subscription issue), you can use our Contact form. It’s found under Support > Contact Us in our main menu, and there’s also a Contact Us link at the bottom of the site. 

Please choose a topic after reading them carefully– choosing the wrong topic can delay response. You’ll see some information on the screen after you choose; please read that, as most questions are answered there. If not, complete the form and attach any additional information that could help us answer your question.

If it’s a website problem, “I’m trying to do ___ and it won’t let  me” doesn’t give us anything to go on. Instead, give us the text (or a screenshot) of any error messages, tell us what device you’re using, what you were trying to do and where in the process you had the issue. Similarly, if you aren’t sure you got what you ordered or have a damaged or defective product, a photo will help us assist you most quickly.

Here’s a video to walk you through the process if you need it. 

I can't log in / I don't remember my username

Click Store Login (at the top right on desktop or at the very bottom of the main menu on mobile); you can use either your email or your username. If needed, you can reset your password with the Lost Password link. (If you don’t receive an email after 10 minutes, please check your spam filter or search “all mail” in case it has been misdirected. If you still can’t find the email, please let us know.)

Make sure you’re not trying to log into the Forum instead; it looks like this:

I'm getting a "This action is not allowed" message

This message is displayed when you try to subscribe without creating an account, or without logging in. Please click Store Login at the top of the page on desktop, or the very bottom of the menu on mobile (do not choose Forum Login). Once you’ve created an account or signed in, you’ll be able to create a subscription.

If you are logged in, try logging out and back in; that is usually enough to make it work. If not, try a different browser or device, and make sure you’re logged in.

 

 

What does my order status mean?

Here are the order statuses you might see, and what they mean:

Payment PendingPayment did not clear or has not been entered; click Pay button to add payment information, then Use a new card or PayPal — DO NOT click the Manage Payment Methods button
ProcessingOrder has been paid for but the invoice has not yet printed to ship
Preparing to ShipOrder has been printed and will ship shortly; this will not change automatically to “Shipped”
ShippedThis status is updated manually, usually at the end of the month but sometimes later
CompletedOrder did not require shipping (new subscriptions, downloads)
Preorder PendingPreorder has been placed and will be printed for shipping when the product is ready to go out
FailedPayment did not clear and order has been cancelled
RefundedFull refund was applied
CancelledOrder was cancelled by store admin

 

How will I know when my order has shipped? My order status has been "Preparing to Ship" for some time now.

We are not able to update the status of your order as we ship, as it must be done manually. When your package has shipped you’ll get a tracking email.

The status of “Preparing to Ship” means that your order has been printed and will be packed and shipped soon. That status will not be updated until after all shipping is complete for the month, usually toward the end of the month, but sometimes later.

You will receive an email from UPS; then the packages will be handed off to USPS for delivery during subscription shipping. During the rest of the month, it’s likely that packages will still be shipped via USPS and the tracking email will come from stamps .com.

What do the various order or subscription statuses in my account mean?

There are different statuses for Orders and Subscriptions.

ORDERS: Order Status 
PendingPayment did not clear or has not been entered; click Pay button to add payment information
ProcessingPayment has been made, changes can sometimes still be made to order if you contact us immediately
Preparing to ShipChanges can no longer be made; invoice has been printed and is being prepared for shipping. Will not automatically update once package is shipped; see “Preparing to Ship” FAQ topic for more details.
ShippedThis status does not change automatically when package is shipped; updated manually, often at the end of the month
Closed or CompletedOrder did not require shipping (new subscription orders, downloads)
Preorder PendingPreorder has been placed and will be printed for shipping when the product is ready to ship
FailedPayment did not clear upon multiple retries; order has been cancelled.
CancelledOrder has been cancelled by customer or Cocoa Daisy.
RefundedOrder has been refunded in full and cancelled.
SUBSCRIPTIONS: Status 
PendingValid payment information has not been supplied, subscription is not active
ActiveThis is the active order from which all subscription items will be shipped
On HoldWill not ship for the current month; usually due to failed payment on the 1st.
CancelledEither a subscription canceled by the customer, or a subscription canceled by Cocoa Daisy to combine it into the Active subscription. Subscriptions are also canceled if payment is not made for more than one consecutive month.
Combined/InactiveThis subscription has been combined into an existing subscription for shipping purposes and is no longer active.
Pending CancellationThis status means that your subscription is effectively canceled, but there is still a “Resubscribe” option in your account. The status will automatically change to Canceled on the 1st of the month; you cannot be charged for a subscription that is Pending Cancellation.
How can I find past months' product? All I see is this month's release when I click "Shop."

To find past months’ kits, go to Shop > Past Kits and choose the kit you’re interested in. There are thumbnails as well so you can see a bit of each month at a glance. For Planner Kits, remember that they will appear the month before they’re to be used; for instance, the March planners ship in February.

You can also search for specific months in the Product Search field in the store.

I "purchased" the Free Printables; how can I find them?

As noted in the product description of the printables, they are digital downloads only; no product will be shipped.

There are at least four places that you can find your digital downloads. First, the link is on the page you get after you checkout:

Next, you should receive an order confirmation that contains a link:

If you need to go back and find them after you’ve made the “purchase,” they’re in the store menu. On desktop:

And on mobile:

all the way at the bottom of the menu:

And, finally, from your dashboard when you first log in:

 

 

 

Where can I find my free Subscriber Files?

Your free Subscriber files will be loaded into the store by the 15th of each month, timed to the arrival of your kits. You can always find them, without waiting for an email link, on the left in your My Account area in the store. You have access to the current month’s files, as well as past Subscriber files. Please note that your access to the Subscriber files depends on your Subscriber status; once you cancel your subscription you will no longer be able to access the files.

How do Daisy Points rewards work? Do I get Daisy Points for my monthly kit? Can I use points for my subscription?

You receive Daisy Reward Points when you make individual purchases in our store. Points are not awarded for monthly subscriptions, only for individual purchases made in the store. You can access your points by logging in and clicking Points & Rewards on the left. You can redeem them at checkout; there will be a box that tells you how much you have and asks if you want to use them.

 

When you click on Reward Points, you’ll see a listing of the points you earned and redeemed, with the corresponding order number. (The dates below show the date points from October 2016 through July 2017 were uploaded to the store, but going forward you’ll see the date of each transaction.)

Points can be used in the store only for additional purchases; they are not redeemable for ongoing subscription kits.

Planner & Product Questions

What size are the planner inserts? What planners do they fit? How are the holes spaced?

We offer a variety of sizes for your ring-bound and traveler’s notebook style covers. Click here to see more detail about each size and the planners they’re compatible with.

A5 pages are 5.8″ x 8.3″. A5 pages with six holes work in Filofax A5 and kikki K Large planners, as well as Simple Stories’ Carpe Diem A5 binders and Webster’s Pages A5 binders. A5 pages with seven holes work in Franklin and Day Timer A5 binders. A5 pages are also available unpunched.

Personal pages are 3.7″ x 6.7″ in size. Filofax makes a personal binder that fits our inserts perfectly; Webster’s Pages also makes a personal-sized binder. Many people use our Personal inserts in the kikki.K Medium binders, as well. We carry those in the Daisy Store but we have had some issues keeping them in stock due to the tremendous demand.

The exact measurements of the holes are, starting from the top of the page (in inches):

A5 7 hole

1 1/2,  2 1/2, 3 1/2, 4 1/4, 5, 6, 7″

A5 6 hole
1 1/4, 2 1/16, 2 13/16, 5 1/2, 6 5/16, 7″

Personal 6 hole
7/8, 1 5/8, 2 3/8, 4 3/8, 5 1/8, 5 7/8″

Also, remember that you can get our pages with no holes if none of these work.
 
 
We also have the Daisy Dori booklets which is meant for Traveler’s Notebooks and similar elastic-strap systems. Our Standard booklet is 8.25″ x 4.375″, similar to the Midori Regular size (8.267″x4.33″) or the FoxyFix No. 6.  We also offer a B6 Daisy Dori (5 x 7″), Personal Daisy Dori (3.7″ x 6.7″), which fits FoxyFix No. 4, and a Mini Daisy Dori (3.5″ x 5″) which is similar to Midori Passport and fits FoxyFix No. 1 (or FoxyFix No. 2 with room at the top for tabs).

 

 

How do I refill the Daisy pens or mechanical pencils?

Each exclusive pen with the Daisy on top comes with two refills. to change them, you twist the tip of the pen, as if closing it, and continue twisting until you get the tip loose. Pull out the ink assembly and unscrew the little black cap on the ink cartridge. Then screw in the new refill, and reverse the process. (Note that some refills from other sources may have a white cap, or won’t have one at all. If it doesn’t have one, pull the ink stick out of the cap you already have, and press the new refill into that cap before replacing in the pen.)

Here’s a video to show you how:

 

The pencil has 1.0 mm lead in the barrel; here’s a video to show how the pencil works.

Where do I get the planner binders? Do you sell them?

Cocoa Daisy carries some planner binders, from Webster’s Pages, but there have been supplier issues which cause them to frequently be out of stock. We also carry Carpe Diem binders from Simple Stories. You can find binders at Filofax for personal or A5 sizes, or Kikki K makes an A5 planner.  Dokibook sells both sizes of binder, shipped from China. They also sell hole punches, or we can punch the holes for you (request 6, 7 or 0 holes for A5, 6 or 0 for personal).

What comes with the planner kit subscription?

Planner kit contents vary by month. Both A5 and Personal Planner kits will always contain

  • 32 double sided daily to do pages
  • 1 double sided month tab page
  • 5 double sided week in review pages
  • 5 double sided weekly overview pages
  • 1 5×7 Exclusive planner sticker sheet
  • 1 exclusive Day/Date banner sticker sheet
  • 1 exclusive Notepad
  • 1 pad of exclusive Sticky Notes
  • 1 roll exclusive washi tape
  • 1 exclusive Cocoa Daisy pen + 2 ink refills

The other contents will vary. Please see past planner kits as an example of the items in a planner kit, keeping in mind they will be different each month. Please note that the contents of the Planner Add On are 100% different from the contents of the Planner Kits each month.

If I subscribe now, which will be my first kit?

Subscriptions are available between the 2nd and 27th of each month, while supplies last. Occasionally we close a subscription early because we are at capacity for the following month. Click here to see what your first kit would be.

New subscriptions always begin with the following month’s shipment and charge on the first of that month. For Scrapbook and Day in the Life kit subscriptions, a subscription purchased in November will begin with the December kit, billing on December 1 and shipping in December.

Planner kits and pages bill and are shipped a month in advance. For instance, the first charge for a subscription created in November is on December 1 for the January planners, shipping December 5-12.

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