Customer Service Before contacting us, please browse our FAQ. R Kit Availability Managing Your Subscriptions Subscriber Benefits Navigating the Cocoa Daisy Store P Add Ons and Options Daisy Day Planner Questions l Policies and Conditions HiddenLogin Name Hello ! How can we help you?What do you need help with?*Please Select BelowSubscription ManagementOrder inquiryMissing or damaged productsShipping inquiryNeed Tracking NumberWebsite IssueCancel or remove subscriptionsOther Cancel Requests must be processed separately. Please delete the other question categories. Subscription Changes must be made between the 8th and 14th of the month by 11:59 EST for the following month's shipment.Address or payment changes must be made by the 29th of the month.Subscriptions can be cancelled between the 8th and 19th by 11:59pm EST by choosing "Cancel Subscription" from the drop-down menu on this form.All new subscriptions will show shipping on the invoice, but they will be combined before the next payment, and shipping will be adjustedSubscriber early Ordering You must be logged in to order during subscriber early ordering, between the 29th and the 1st. You can learn all about early ordering here, including how to have items shipped free with your qualifying subscriptions.New-release shipping goes through the 12th of each month, a day or two longer if there are holidays or weekends in that span. Please email us after the 15th of the month if you have not received a tracking email or do not see tracking information in your Cocoa Daisy account. We cannot answer inquiries about tracking before the 15th.Order Status Add On Orders placed during the Subscriber Early Ordering Period with free shipping will remain Preparing to Ship even after they've been shipped with your subscription order.If you need assistance logging in, please visit this page for step-by-step instructions. Otherwise, please let us know what's happening, including screenshots and the text of any error messages you've received.Cancellations (including removing items from a subscription) can be made between the 8th-19th of the month by 11:59PM Eastern Time. If you have not met your minimum commitment, a one-time early cancellation fee of $15 per kit or planner add-on subscription and/or $10 per Classified, sticker subscription, washi trio, paper, stamps, pages, booklet or dashboards subscription will apply. Subscriptions added as part of a promotion will incur a $45 early cancellation fee.Many answers can be found in our Frequently Asked Questions. If you don't find your answer there, please let us know how we can help.Name* First Last Email* Please include your accurate Order Number, for fastest assistance. Order Number*Message*Attachment Drop files here or Select files Max. file size: 600 MB. HiddenOther Fields SelectedHiddenCancel SelectedHiddenSelection TotalNameThis field is for validation purposes and should be left unchanged. Δ
