Other Policies & Conditions

Returns Policy

We at Cocoa Daisy want you to be completely satisfied with your purchase. We accept returns of unopened and unused product within 10 days of receipt. Please email us in advance to receive a return code. Please note that we do not refund shipping costs. If your kit happens to arrive damaged please notify us within 10 days of receipt and we will make arrangements to get a new kit to you. We do require that the damaged kit be returned to us and we will refund your shipping cost. If that month’s kit is no longer available we will credit your account for the following month’s kit.

Shipping Policy

We ship our kits using the United States Postal Service’s Priority Mail. Shipping charges will be based on actual shipping costs. International orders will ship USPS International Priority and the rate will be calculated once we receive your order. Orders received before the 8th of each month will ship on the 10th or, if that falls on a weekend, the following business day. Orders placed after the 8th will be shipped within 5 business days.

Cancellation Policy

If you wish to cancel your membership please email us and we will handle your request on a case by case basis. Please note that if your membership is canceled you will be responsible for the price difference between the one month price and the subscription discount price for any subscription orders already shipped, as well as a cancellation fee of $10.

Skipping a kit

Kits on a membership plan may not be skipped. Please email us if there are extenuating circumstances and we will handle each request on a case by case basis.

Payments

We accept Mastercard and Visa as payment. Cocoa Daisy customers should know that we do not store your credit card or ordering information on our Internet server. Your financial information is protected by industrial-strength encryption. The information in transit is secured with a Starfield Technologies Web Server Certificate. Transactions on this site are protected with up to 256-bit Secure Sockets Layer encryption.