We do not allow kit returns. All sales are final. If your kit happens to arrive damaged please notify us within 10 days of receipt and we will make arrangements to get a new kit to you. We do require that the damaged kit be returned to us and we will refund your shipping cost. If that month’s kit is no longer available we will credit your account for the following month’s kit.
We ship our kits using the United States Postal Service Priority Mail. We have a flat rate charge of $7.50 for domestic shipping, $10.00 for shipments to Canada and $16.85 for international shipping. Subscriptions with a multiple of kits going to the same address will be charged according to the weight of the total package.
If you wish to cancel your membership at the end of your subscription period, please notify us by email prior to the 20th of the month. Otherwise we will automatically renew your commitment until you notify us that you would like to discontinue your subscription.
If you wish to cancel your membership prior to its completion, please email us and we will handle your request on a case by case basis. Please note that if your membership is cancelled you will be responsible for the price difference between the one month price and the subscription discount price for any subscription orders already shipped, as well as a cancellation fee of $10.
Kits on a membership plan may not be skipped. Please email us if there are extenuating circumstances and we will handle each request on a case by case basis.
We accept Mastercard and Visa as payment. Cocoa Daisy customers should know that we do not store your credit card or ordering information on our Internet server. Your financial information is protected by industrial-strength encryption. The information in transit is secured with a Starfield Technologies Web Server Certificate. Transactions on this site are protected with up to 256-bit Secure Socket Layer (SSL) encryption.