Cocoa Daisy Subscription



Kit Availability

When will the next monthly kit become available?

  • Monthly Kits and add-ons are revealed on the Cocoa Daisy front page and in our online store at 8 p.m. (EST) on the 28th day of each month.
  • Between the 28th and the first day of each month, the new kit and add-ons will be available for purchase to subscribers only.
  • Items that are still in stock may be purchased by the general public starting at midnight (EST) on the first day of each month.

Subscriber Benefits

Why should I subscribe?

Subscribers enjoy a number of extra benefits, guaranteed availability of each month’s kit, first opportunity to purchase add-ons, convenient ordering by reply to our monthly subscribers’ email, special events and more. Please read on to learn how a Cocoa Daisy Subscription works.

When should I expect to receive my monthly kit?

Once you’ve signed up for a subscription, your kit will be delivered to you automatically throughout its duration. Your credit card of record will be billed on the 5th of each month. (Note: please let us know if your credit card renews, as we’ll need to update the expiration date!) We typically ship subscriber kits by the 10th of each month, or on the first business day following, when the 10th occurs on a weekend or holiday.

Do subscribers pay a discounted rate for each kit?

Standard monthly kit pricing is $32.95. Subscribers receive $3 off (6 mos. Sub.) We occasionally run special events that may increase the price of a monthly kit. We will notify you in advance of such events and give you the option to opt out at no cost.

Add Ons and Options

How can I order more of the matching card stock or patterned paper to be included with my monthly kit?

We offer a set of either neutral or coordinating colored cardstock (nine sheets) and a selection of patterned papers with each monthly kit. Cardstock and patterned papers can be automatically included with monthly kit delivery for $5.50 (cardstock) and $11.00 (patterned paper) each month. Please specify in the comments section when checking out if you would like any of these options.

Are subscribers given the opportunity to purchase each month’s kit add-ons before they are made available to the general public?

Near the end of each month we send all subscribers an email announcing the preview of our upcoming kit, with a link to subscriber-only area in the Cocoa Daisy Store. Subscribers may order monthly add-ons in advance of the product being made available to the general public, by following the link in the email.

Add-ons ordered prior to the 3rd of each month will be included with your monthly kit. No additional shipping charges are applied unless noted in the add-on description. After the 3rd day of each month, we can no longer guarantee subscribers that their add-on orders and monthly kit will be shipped together.

Your Subscriber-Only email will also contain a "free shipping" code good until the 3rd of the month. It is only necessary to use that code if you order items that are not on the initial Subscriber-Only link; items from the Daisy Boutique, for example. If you see at checkout that there are shipping charges, you can apply the shipping Discount Code to remove them before checking out.

Policies and Conditions

What are the shipping rates.

Please note that if you make multiple purchase we will combine shipping to give you the best/lowest possible rate. For example: If you are a Domestic customer purchasing both a Main kit and Day in the Life kit subscriptions your shipping would only be $8.00. Or, if you purchased the Day in the Life kit and Stamp subscriptions your shipping would only be $6.00. If you have any other shipping questions please email us at mailbox@cocoadaisy.com.

Main kit and/or add on purchases and Main kit subscription shipping rates are as follows:

Domestic flat rate - $8.00

International flat rate - $20.00

Canada flat rate - $13.50

 

Day in the Life project life kit single purchase or subscription only purchases rates are as follows:

Domestic flat rate - $6.00

International flat rate - $14.00

Canada flat rate - $9.00

 

Stamp or Stamp subscription only purchases rates are as follows:

Domestic flat rate - $3.00

International flat rate - $4.50

Canada flat rate - $3.50

How can I update my credit card information on file?

You can update your credit card information on file by either calling Cocoa Daisy at 616-514-4258 (EST) with the new info or you can use this link:

http://www.cocoadaisy.com/store/update-credit-card-information-p-358.html

Make sure to select your current subscription from the drop down menu. Please note this will create a charge for your next month's kit, we will then take this information and update your subscription.

What is your end-of-subscription/cancellation policy?

If you wish to cancel your membership at the end of your subscription period, please notify us by email prior to the 20th of the month. Otherwise we will automatically renew your commitment until you notify us that you would like to discontinue your subscription.

If you wish to cancel your membership prior to to end of its term, please email us. Such requests will be handled on a case-by-case basis. Please note that if your membership is cancelled you will be responsible for a cancellation fee of $10.

Are subscribers allowed to “opt-out” of one of the monthly kits?

Kits on a membership plan may not be skipped. Please email us if there are extenuating circumstances. Such requests will be handled on a case-by-case basis.

How will you contact me regarding my membership?

We rely on email to communicate with our subscribers, and ensure they get all the benefits that comes with a Cocoa Daisy Subscription. Please be sure you have a current email address on file with us.

What is your policy concerning shipping methods, rates and returns?

We ship our kits using the United States Postal Service's Priority Mail. We have a flat rate charge of $8.00 for domestic shipping, $10.50 for shipments to Canada and $20.00 for international shipping. Subscriptions with a multiple of kits going to the same address will be charged according to the weight of the total package.

We do not allow kit returns. All sales are final. If your kit happens to arrive damaged please notify us within 10 days of receipt and we will make arrangements to get a new kit to you. We do require that the damaged kit be returned to us and we will refund your shipping cost. If that month’s kit is no longer available we will credit your account for the following month’s kit.

Which payment methods do you accept?

We accept Mastercard and Visa as payment. Cocoa Daisy customers should know that we do not store your credit card or ordering information on our Internet Server. Your financial information is protected by industrial-strength encryption. The information in transit is secured with a Starfield Technologies Web Server Certificate. Transactions on this site are protected with up to 256-bit Secure Socket Layer Encryption. We are always happy to answer your questions. Just use our customer service form. and will will get back to you as soon as possible.





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